Welcome to ScanGo Support!
Here, you’ll find answers to common questions, guides on how to use ScanGo, and solutions to any issues you may encounter. If you need further assistance, our support team is here to help.
Frequently Asked Questions
How do I create an account on ScanGo?
Download the app from the App Store, open it, and click on “Sign Up.” You can register using your email or Google account.
What types of products can I scan with ScanGo?
ScanGo supports scanning of all kinds of products, including tech gadgets, food items, supplements, and more.
How do I compare two products?
Use the “Compare” feature by scanning or uploading images of both products. ScanGo will display a side-by-side comparison with detailed insights.
Getting Started with ScanGo
Guide 1: How to Download and Set Up ScanGo
- Download ScanGo from the App Store.
- Open the app and sign up using your email or Google account.
- Allow permissions for the camera and microphone to enable scanning and voice recommendations.
Guide 2: First Steps After Installation
- After setting up your account, explore the main dashboard.
- Use the camera icon in the center to start scanning products.
- Visit the “Compare” section to see how ScanGo makes comparisons easy.
Guide 3: How to Use the Camera Scan Feature for the First Time
- Click on the camera icon.
- Center the product in your camera’s view and tap to scan.
- Review the detailed product insights provided by ScanGo.
Account and Login Issues
Forgot Password
If you’ve forgotten your password, click on “Forgot Password” on the login screen and follow the instructions to reset your password.
Cannot Login
- Ensure your internet connection is active.
- Verify your email and password are correct.
- If issues persist, reset your password or contact support.
How to Change Account Information
- Go to the “Account” section in the app settings.
- Edit your personal details, such as your email or password.
Using ScanGo Features
How to Use Voice-to-Product Recommendations
- Tap the microphone icon to start voice mode.
- Speak clearly into your device, asking for product recommendations.
- View suggested products based on your voice input.
How to View Detailed Product Insights After a Scan
- After scanning a product, tap on the results to expand and see more details.
- Information includes product descriptions, reviews, and personalized recommendations.
How to Save and Access Past Scans and Comparisons
- All scans and comparisons are saved in the “Saved” section.
- To access, navigate to “Saved” from the bottom navigation bar.
Troubleshooting
The App is Not Scanning Properly
- Ensure your camera has permission to access the app.
- Clean your camera lens and ensure you’re in a well-lit environment.
- Restart the app and try scanning again.
The App is Crashing or Freezing
- Restart ScanGo and try again.
- Clear the app’s cache or reinstall it from the App Store.
- Ensure your device software is updated to the latest version.
I’m Not Receiving Personalized Recommendations
- Check that the voice-to-product feature is enabled in settings.
- Ensure the app has access to your device’s microphone.
- Restart the app to refresh its functionality.
Contact Us
If you couldn’t find what you were looking for, or if you need further assistance, please reach out to us.
Email Support:
Feel free to email us at team@hypedev.co for personalized support.
Contact Form:
Contact Us Form (Link to your contact form if available on your website)
Response Time:
We aim to respond within 24 hours. Thank you for your patience!
Hype Dev 